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The same institutional tenets guiding innovative management during good times needn’t waver during a downturn, even the present one, says Emmanuel Maceda. After two decades at Bain, one of the world’s premiere management consulting businesses, Maceda feels confident in his company’s practices and principles, which have guided both Bain and its clients through earlier economic booms and busts. Bain constructs innovative leadership around three pillars: customers (clients), people and products, Maceda says. His company seeks a winning edge by establishing warm and lasting client relationships. At Bain, this means even top executives commit to working directly with clients, and assigning teams to the “client interface.” Clients are solicited for feedback through surveys and interviews, and come back to Bain for repeat business, finding satisfaction in its “collaborative culture,” says Maceda. Bain’s organization has evolved around unique recruits, tapped from just seven elite business schools (including MIT Sloan). New staff are carefully trained and begin team building, which they continue throughout their careers, at all levels of the company. This costs Bain a great deal, but it’s necessary, says Maceda. The firm encourages activities that build “esprit de corps,” and touts a compensation model tied to the profitability of the firm. Bain also rewards the development of client products, whether in strategy, organization, M&A, which can be tested elsewhere then scaled up to produce new revenue. This type of innovative leadership, says Maceda, could “apply broadly to most service-based organizations who want to make people the heart of a sustainable, competitive advantage, and to translate better products that meet clients needs better.” Such an organizational model holds true even or especially during times of crisis. “If you believe you have a strong competitive advantage, usually during times of crisis you can harness that and win.” Clients’ needs change “a bit...
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Video Length: 0
Date Found: July 01, 2011
Date Produced: June 29, 2011
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VideoLectures |
July 10, 2011
The explosion in growth of the Web of Linked Data has provided, for the first time, a plethora of information in disparate locations, yet bound together by machine-readable, semantically typed relations. Utilisation of the Web of Data has been, until now, restricted to members of the community, ...
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VideoLectures |
July 10, 2011
Problems cannot be solved with the mentality that has caused them’. Hence, the 2008- crisis cannot be solved with ethics of one-sided and short-term mentality of the industrial and neoliberal economics, which has caused the ‘Bubble Economy’ of several recent decades. Neither the market nor the ...
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VideoLectures |
July 10, 2011
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VideoLectures |
July 10, 2011
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VideoLectures |
July 10, 2011
Social media presents unique challenges for topic classification, including the brevity of posts, the informal nature of conversations, and the frequent reliance on external hyperlinks to give context to a conversation. In this paper we investigate the usefulness of these external hyperlinks ...
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